Support Managers will be leading and managing support teams, solving worldwide customers problems. Will be accountable for meeting
Support Service Level Agreements and Customer Satisfaction Levels of a product line.
Will be integral part of global support delivery leadership team in strategizing, planning and executing software product support delivery to meet customer expectations for a product domain. Will be managing customer escalations through
interactions with the value delivery chain. Will also be responsible for setting up high performance teams, defining team goals, objectives, scheduling individual activities
and accountable for team results.
Skills required:
Project Management/Program Management in support business, people management, customer handling skills, escalation management, process knowledge, working across global teams, managing dependencies, data analysis skills and influencing skills.
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